We want you to be happy with what you bought. If you're not, here's how returns work.
The Basics
You've got 30 days from your purchase date to return unused items in their original packaging for a full refund. That's the window — don't sit on it too long.
Before You Send Anything Back
Please don't ship returns to the address on the box. Our process works differently. Reach out through our website's contact page first, and we'll walk you through it and get you a return label.
What Can't Be Returned
Customized or personalized products can't be returned unless they arrived damaged or defective. Items marked final sale are also not eligible. And for safety reasons, opened consumable products generally can't come back.
Damaged or Wrong Item?
If something shows up broken, leaking, or just plain wrong, let us know right away. We'll sort it out — replacement or refund, your call.
How Long Refunds Take
Once we get your return and confirm it's in acceptable shape, we'll process the refund to your original payment method. Most banks take 5–10 business days to show it.
Exchanges
We don't do direct exchanges. Return the item you don't want and place a new order for what you do want. Same 30-day window applies.
Bottom line: if something's off, tell us. We'll make it right.